Terms & Conditions

Welcome to xc999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the xc999 website, mobile experience, games, promotions, and all related services. By registering an account or otherwise using our services, you confirm that you have read, understood, and agreed to these terms in their entirety.

xc999 reserves the right to modify, suspend, or terminate any aspect of its services at any time. We encourage all users to review these Terms & Conditions regularly so that you remain informed of any updates that may affect your continued use of the platform. Your continued use of xc999 after any changes have been published constitutes your acceptance of the revised terms.

1. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you (the user) and xc999. By accessing the platform in any capacity — whether as a registered member or a visitor — you accept these terms fully and without reservation. If you do not agree with any part of these terms, you must immediately discontinue your use of the platform.

These terms apply to all games offered on xc999, including slots, live casino, crash games, fish games, sports betting on cricket, and all other entertainment products available through our service. Specific promotions or game types may carry additional terms which will be displayed at the point of participation.

2. Eligibility Requirements

To register and use xc999 services, you must meet all of the following eligibility criteria at all times. Failure to satisfy any of these requirements at any point may result in immediate account suspension or permanent closure:

• You must be at least 21 years of age. xc999 strictly enforces a 21+ age restriction on all gambling activities.
• You must be a natural person acting on your own behalf and not as a representative of any third party.
• You must not be classified as a problem gambler or be enrolled in any self-exclusion program at the time of registration.
• You must provide accurate, complete, and current personal information during registration and at all times thereafter.

3. Account Registration & Verification

Each user is permitted to hold only one active account on xc999. Duplicate or multiple accounts are strictly prohibited and will result in the forfeiture of all funds and bonuses associated with those accounts. You are solely responsible for all activities conducted under your account credentials.

Identity Verification (KYC)

xc999 may at any time request identity verification documents from you. This may include a government-issued national ID card, passport, driver's licence, or proof of address documents. Accounts that fail to complete KYC verification within the stipulated timeframe may have their withdrawal functions suspended until verification is finalised. We take document authenticity seriously and any submission of false documentation will result in permanent account termination.

Account Security

You are responsible for maintaining the confidentiality of your account password and login credentials. xc999 will never ask you for your password via email, chat, or telephone. If you suspect unauthorised access to your account, you must notify our support team immediately at [email protected]. xc999 accepts no liability for losses arising from unauthorised use of your account where you have failed to take adequate security precautions.

4. Deposits and Withdrawals

xc999 supports a range of payment methods tailored specifically for Bangladeshi players, including bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT). The following conditions apply to all financial transactions on the platform:

• The minimum deposit amount is ৳200. Deposits are credited instantly upon successful payment gateway confirmation.
• Withdrawal requests are processed within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Minimum withdrawal is ৳500.
• All withdrawal requests are subject to KYC verification. Unverified accounts may have withdrawal requests placed on hold.
• Funds must be withdrawn to the same payment method used for the deposit. xc999 does not permit third-party payment transfers.

xc999 reserves the right to carry out enhanced due diligence checks on any withdrawal request at its sole discretion. Where any transaction is found to be associated with fraudulent activity, money laundering, or other prohibited conduct, xc999 may freeze the relevant funds pending investigation and report such activity to the appropriate authorities.

5. Bonuses and Promotions

xc999 offers various bonuses and promotional rewards to its registered players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as Eid, Pohela Boishakh, and BPL cricket season. All bonuses are subject to the following general conditions:

• Each bonus offer specifies its own wagering requirement, which must be completed before any winnings derived from that bonus can be withdrawn.
• Bonuses are non-transferable and may only be used by the account holder to whom they were issued.
• xc999 reserves the right to withdraw or modify any bonus, promotion, or special offer at any time without prior notice.
• Any attempt to manipulate or abuse bonus offers — including but not limited to using multiple accounts, coordinated betting strategies, or exploiting software errors — will result in the disqualification from the bonus and possible account suspension.

6. Responsible Gaming

xc999 is committed to promoting safe and responsible gaming practices for all players across Bangladesh. Gambling is intended to be an enjoyable leisure activity for adults aged 21 and above. If at any time you feel that gambling is negatively affecting your life, your finances, your work, or your relationships, we strongly urge you to seek help immediately.

xc999 provides tools including deposit limits, session time limits, and self-exclusion options to help players manage their gaming habits responsibly. Players may contact our support team at any time to activate these protective features. Full details on our responsible gaming tools are available on our Responsible Gaming page.

7. Prohibited Activities

The following activities are strictly prohibited on the xc999 platform. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of all balances, and may be referred to the relevant authorities:

• Using automated bots, scripts, or software tools to interact with the platform in a manner that circumvents normal human gameplay.
• Conducting or attempting to conduct money laundering, fraudulent financial transactions, or any form of financial crime through xc999.
• Sharing your account credentials or allowing any other person to access or use your xc999 account.
• Exploiting any technical bugs, glitches, or errors in the platform's software to gain an unfair financial advantage.
• Registering using false or misleading personal information, or impersonating any other individual or entity.

8. Intellectual Property

All content on the xc999 platform — including but not limited to text, graphics, logos, game software, audio, video, and user interface design — is the exclusive intellectual property of xc999 or its licensed content partners. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the xc999 platform without our prior written consent.

9. Limitation of Liability

xc999 provides its platform and services on an "as is" and "as available" basis. To the fullest extent permissible under applicable law, xc999 disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. xc999 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

In no event shall xc999, its directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages — including without limitation loss of profits, loss of data, loss of goodwill, or other intangible losses — arising out of or in connection with your use of, or inability to use, the platform or its services, even if xc999 has been advised of the possibility of such damages.

10. Privacy and Data Protection

Your privacy is important to us. xc999 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By using the xc999 platform, you consent to the collection and use of your personal information as described in our Privacy Policy. We implement SSL encryption and industry-standard security measures to protect your personal and financial data at all times. We do not sell or rent your personal information to third parties.

11. Amendments to These Terms

xc999 reserves the right to amend, update, or replace these Terms & Conditions at any time. Any material changes to these terms will be communicated to registered users via the email address associated with their account or through a prominent notice displayed on the platform. It is your responsibility to review updated terms promptly.

The most current version of the Terms & Conditions will always be accessible on this page. Continued use of xc999 services following the publication of any amended terms constitutes your binding acceptance of those changes.

12. Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to online entertainment services in the jurisdiction in which xc999 operates. In the event of any dispute, claim, or controversy arising out of or relating to these terms or the use of the platform, xc999 encourages users to first attempt resolution through our customer support team at [email protected] before pursuing any other avenue. xc999 is committed to resolving disputes fairly and in a timely manner.

13. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, our support team is available to assist you. We aim to respond to all enquiries within 24 hours during Bangladesh Standard Time business hours.

Email us at: [email protected]