Privacy Policy

1. Information We Collect

When you register or use xc999, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for account verification.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet).
• Financial information: payment method details including bKash wallet numbers, Nagad account references, Rocket identifiers, and transaction records. We do not store full card numbers.
• Technical information: IP address, device type, browser version, operating system, and session duration data collected automatically when you access our platform.
• Gameplay data: betting history, game preferences, bonus usage, and session activity logs used to improve our services and ensure responsible gaming standards.

We collect only the minimum information necessary to provide you with a safe, compliant, and enjoyable gaming experience. Providing accurate information is a condition of your account.

2. How We Use Your Information

xc999 uses the information we collect for the following lawful purposes:

• Account creation and management: to register your account, verify your identity in accordance with anti-money laundering obligations, and manage your profile.
• Service delivery: to process deposits via bKash, Nagad, and Rocket, execute withdrawals, credit bonuses, and run the games and betting features on our platform.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and assist with technical issues through our support team.
• Responsible gaming and compliance: to monitor gameplay for signs of problem gambling, enforce our 21+ age requirement, carry out fraud prevention checks, and comply with any applicable regulations.
• Marketing communications: to send you promotional offers, bonus notifications, and news about new games — only when you have consented to receive such messages. You may withdraw this consent at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge. Any profiling we carry out for responsible gaming purposes is conducted with appropriate safeguards.

3. Data Sharing and Disclosure

xc999 does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us with payment processing (bKash, Nagad), identity verification, fraud detection, and IT infrastructure. These vendors are contractually bound to process your data only as instructed by us and to maintain confidentiality.
• Legal obligations: where we are required by law, court order, or regulatory authority to disclose information. In such cases we will disclose only the minimum information necessary and will, where legally permitted, notify you.
• Business transfers: if xc999 undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you via email or prominent notice on our platform before your data becomes subject to a materially different privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection law. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Cookies and Tracking Technologies

xc999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your login session, language preference, and gameplay settings. We use the following types of cookies: (a) strictly necessary cookies required for the platform to function; (b) analytical cookies that help us understand how players navigate our site; and (c) preference cookies that remember your settings across sessions.

You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the xc999 platform — for example, you may be required to log in again on each visit. By continuing to use our platform without changing your browser settings, you consent to our use of cookies as described in this policy.

5. Data Security

xc999 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, strict access controls that limit which staff members can view sensitive account information, regular security audits and vulnerability assessments, and secure encrypted storage for all sensitive data at rest.

Whilst we take every reasonable precaution to protect your data, no internet transmission is entirely secure. You are responsible for keeping your account credentials confidential and must not share your username or password with any third party. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

6. Your Rights

As a user of xc999, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of all personal data we hold about you. We will respond to verified requests within a reasonable timeframe.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right of erasure: in certain circumstances you may request that we delete personal data we hold about you, subject to our legal and regulatory obligations to retain records.
• Right to withdraw consent: where we process your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time by contacting [email protected] or updating your account preferences.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond within 30 days of receiving a valid request.

7. Payment and Financial Data

All financial transactions on xc999 are processed through trusted payment partners including bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal, your payment credentials (such as your bKash or Nagad mobile number) are transmitted via encrypted channels directly to the relevant payment processor. xc999 does not store full payment card numbers, CVV codes, or mobile banking PINs on our servers.

We retain records of transaction amounts, dates, and references (such as bKash transaction IDs) for account management, regulatory compliance, dispute resolution, and fraud prevention purposes. These records are stored securely and are accessible only to authorised personnel.

8. Data Retention

xc999 retains your personal data for as long as your account is active or as needed to provide you with our services. Following the closure of your account, we will retain your data for a further period as required to fulfil our legal obligations, resolve any outstanding disputes, and enforce our agreements. The specific retention period will depend on the type of data and the applicable legal requirements.

When your personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you. Data that forms part of an aggregated, anonymised dataset may be retained indefinitely for analytical purposes, but it will not identify you individually.

9. Protection of Minors

xc999 is strictly an adult platform. Our services are available only to persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal information, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to verify the claim and, if confirmed, delete the account and all associated data without undue delay.

10. Changes to This Privacy Policy

xc999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered users via email and post a prominent notice on the xc999 platform. The updated policy will take effect from the date indicated at the top of the page.

Your continued use of xc999 following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way xc999 handles your personal data, please do not hesitate to get in touch with our support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected] — our support team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.